Refund and Cancellation Policy
At Five Star Tourism, we value your travel plans and aim to provide the best possible experience. Please read our Refund & Cancellation Policy carefully before making a booking.
Cancellation Window
- You may cancel your booking within 24 hours of purchase to receive a full refund.
- Cancellations must be made through our official contact channels (email or hotline).
No Refund After 24 Hours
- Once 24 hours have passed after booking, all payments are non-refundable.
- This policy applies to all tours, activities, and special packages.
Rescheduling Policy
- If you wish to reschedule your tour after 24 hours, you may do so by paying an additional 25% of the total booking amount.
- Rescheduling is subject to availability and confirmation by our team.
Missed Tours or No-Shows
- If you fail to show up on the scheduled date and time, your booking will be considered a no-show and will not be eligible for a refund or reschedule.
Contact Us for Cancellations & Rescheduling
For refund assistance, cancellations within 24 hours or to request booking changes, please contact us at:
📧 info@fivestartourism.org
📞 +971 55 571 2722
