Refund and Cancellation Policy
At Five Star Tourism, we value your travel plans and aim to provide the best possible experience. Please read our Refund and Cancellation Policy carefully before making a booking.
Cancellation Window
- You may cancel your booking within 24 hours of purchase to receive a full refund.
- Cancellations must be made through our official contact channels (email or hotline).
No Refund After 24 Hours
- Once 24 hours have passed after booking, all payments are non-refundable.
- This policy applies to all tours, activities, and special packages.
Rescheduling Policy
- If you wish to reschedule your tour after 24 hours, you may do so by paying an additional 25% of the total booking amount.
- Rescheduling is subject to availability and confirmation by our team.
Missed Tours or No-Shows
- If you fail to show up on the scheduled date and time, your booking will be considered a no-show and will not be eligible for a refund or reschedule.
Contact Us for Cancellations & Rescheduling
For refund assistance, cancellations within 24 hours or to request booking changes, please contact us at:
📧 info@fivestartourism.org
📞 +971 55 571 2722
