Dress appropriately for each tour setting: lightweight, breathable clothing for desert and coastal tours; modest attire for religious and cultural attractions.
The weather can fluctuate—especially in the desert or mountainous areas—so layering is recommended. Don’t forget sunglasses, hats, and sunscreen for daytime tours.
2. Health & Safety
Prioritize safety: inform us of any medical conditions before the tour. Some activities, like dune bashing, hiking, or boat rides, may not be suitable for pregnant travelers or those with pre-existing conditions.fivestartourism.org
We maintain restroom access at major stops across all tours.
3. Child & Age Policy
Adults: minimum age generally starts from 10 or 12, depending on the activity.
Children: usually accepted from age 2 up to 10.
Infants under 2 often require private vehicle arrangements for comfort and safety.
4. Cancellation & Payment Policy
Free cancellation if notified at least 24 hours in advance.
No refund for cancellations made within 24 hours of the tour start or “no-shows.”
Full payment is required at least 1–2 days before the tour, depending on the package.
5. Booking Flexibility & Variability
Tour schedules may vary during Ramadan or extreme weather—flexibility is appreciated; we’ll always suggest good alternatives if changes occur.
Occasionally, official events or venue closures may require route modifications or substitute locations.
6. Facilities & Accessibility
Facilities such as restrooms, seating, and shade are generally available at major stops.
Many tours offer comfortable private transportation with hotel pickup and drop-off.
Some attractions may have limited wheelchair accessibility—please notify us in advance if mobility assistance is needed.
7. Personal Requirements & Preferences
Dietary restrictions? Let us know ahead of time, especially for tours that include meals or refreshments.
If you’re interested, we can incorporate optional upgrades—like “At The Top” tickets to Burj Khalifa—into your itinerary (additional costs apply).
8. Tour Conduct & Sustainability
Our tours are designed for responsible travel. Please help us preserve local culture, wildlife, and environments by following guidelines and being respectful.
Tour guides will share insights on local traditions—feel free to ask questions and learn about how best to travel sustainably.
